FAQ

Have questions? We’ve got answers. Check below for a list of frequently asked questions. If you’re still unsure, feel free to contact us.

We will purchase your gold, silver, and platinum items based on their precious metal content. We can’t accept items that are not gold, silver, or platinum, and stones like diamonds, gems, or pearls will not be considered when calculating your payout amount.

We do not purchase diamonds, gemstones or pearls, so they will not be factored into the price.

We have no problem removing the stones at absolutely no charge. Stones can be removed if they are prong-set and are larger than 2.0 millimetres. We do not remove baguettes, chips, pave, bezel, or channel-set stones.

The cash value of your precious metals is based on the following factors:

  • The existing market price of the precious metal(s)
  • The karat content or purity of your precious metal(s)
  • The actual weight of your item(s) in grams

Yes, we buy jewellery that is used or broken.

Unfortunately, we do not buy anything that is plated or filled.

Forget the rigorous selling process that most companies make you go through. Our process is as easy as 1-2-3. Simply bring your valuables to our store, and we will then test and weigh everything right in front of you and offer you cash on the spot.

We start the evaluation by looking for the stamps that mark the karat value. The testers start with an acid or scratch test, followed by an electronic test and, X-ray fluorescence scan.

If you accept our offer, we are happy to pay in cash (not a cheque).

Nope, just show up during our normal business hours.

Yes, you can purchase gold and silver bullion. Just call ahead to check the inventory, and your items will be ready for you on arrival.
Yes, we do buy gift cards, prepaid cards, and store credits. Most major retailers are accepted. More information is available here.

We are available throughout the week. During the weekdays, i.e., Monday to Friday, we are open from 10am to 6pm. Saturday 10am – 5pm & Sunday 10am to 3pm.